Questions?

Each Masked Box is a thoughtfully curated experience that may include:• Premium intimacy essentials • Wellness products • Educational materials • Curated add-ons and accessories • Culture-inspired themes and experiences Every box is designed to encourage curiosity, connection, and self-discovery in a refined and approachable way.

Masked is more than a box.We combine:• Education • Exploration • Privacy • Luxury design • Global cultural inspiration Our goal is to create experiences that feel thoughtful, elevated, and deeply personal, not transactional.

We currently only ship to the continental United States. We do not ship to Alaska, Hawaii, or international destinations at this time.

All orders are shipped in discreet, unbranded packaging to ensure your privacy.Tracking information is provided once your order has shipped.

Absolutely. Privacy is one of the foundations of Masked. Your personal information, preferences, and order history are handled with strict confidentiality and are never sold to third parties. All orders are shipped in discreet packaging, and billing descriptions are kept private where possible.

Our partnership with industry professionals help guide our box content. Many of our experiences are inspired by cultures, traditions, curiosities, and perspectives from around the world. Our goal is to encourage thoughtful exploration and introduce new experiences in a respectful, educational, and engaging way.

We accept most major credit and debit cards, along with additional payment methods available during checkout. All payments are securely processed through trusted third-party providers.

If your order arrives damaged or incomplete, please contact us within 2 days of delivery with photos of the issue so our support team can assist you promptly.

Yes. You must be at least 18 years old to purchase from or access Masked. By using our website, you are confirming that you meet this requirement.

We’re here to help. Please contact us through the Contact Us page, and a member of our team will be happy to assist you.

No explicit imagery, no suggestive language, nothing that reads as adult-store on your property or in your marketing. Every partner-facing asset gets your approval before it exists. Refined is the entire point.

Body-safe materials only. Every product is sourced from vetted suppliers with documentation available on request. Age verification is built into any direct-to-consumer flow we run on your behalf.

Only if you want to. Drop-ship means you never touch a unit.

Lower than you'd expect. We'd rather start small and prove it than talk you into a pallet.

Yes. Some partners want their logo on it. Some want no logo at all. Both are standard.

No explicit imagery, no suggestive language, nothing that reads as adult-store on your property or in your marketing. Every partner-facing asset gets your approval before it exists. Refined is the entire point.

Body-safe materials only. Every product is sourced from vetted suppliers with documentation available on request. Age verification is built into any direct-to-consumer flow we run on your behalf.

Only if you want to. Drop-ship means you never touch a unit.

Lower than you'd expect. We'd rather start small and prove it than talk you into a pallet.

Yes. Some partners want their logo on it. Some want no logo at all. Both are standard.