Question 1

What is included in a Masked Box?

Accepted Answer

Each Masked Box is a thoughtfully curated experience that may include:•    Premium intimacy essentials •    Wellness products •    Educational materials •    Curated add-ons and accessories •    Culture-inspired themes and experiences Every box is designed to encourage curiosity, connection, and self-discovery in a refined and approachable way.

Question 2

What makes The Masked Box different?

Accepted Answer

Masked is more than a box.We combine:•    Education •    Exploration •    Privacy •    Luxury design •    Global cultural inspiration Our goal is to create experiences that feel thoughtful, elevated, and deeply personal, not transactional.

Question 3

Where do you ship?

Accepted Answer

We currently only ship to the continental United States. We do not ship to Alaska, Hawaii, or international destinations at this time.

Question 4

How are orders shipped?

Accepted Answer

All orders are shipped in discreet, unbranded packaging to ensure your privacy.Tracking information is provided once your order has shipped.

Question 5

Is my information private?

Accepted Answer

Absolutely. Privacy is one of the foundations of Masked. Your personal information, preferences, and order history are handled with strict confidentiality and are never sold to third parties. All orders are shipped in discreet packaging, and billing descriptions are kept private where possible.

Question 6

What are the themed boxes inspired by?

Accepted Answer

Our partnership with industry professionals help guide our box content. Many of our experiences are inspired by cultures, traditions, curiosities, and perspectives from around the world. Our goal is to encourage thoughtful exploration and introduce new experiences in a respectful, educational, and engaging way.

Question 7

What payment methods do you accept?

Accepted Answer

We accept most major credit and debit cards, along with additional payment methods available during checkout. All payments are securely processed through trusted third-party providers.

Question 8

What if my box arrives damaged?

Accepted Answer

If your order arrives damaged or incomplete, please contact us within 2 days of delivery with photos of the issue so our support team can assist you promptly.

Question 9

​Is there an age requirement?

Accepted Answer

Yes. You must be at least 18 years old to purchase from or access Masked. By using our website, you are confirming that you meet this requirement.

Question 10

Still have questions?

Accepted Answer

We’re here to help. Please contact us through the Contact Us page, and a member of our team will be happy to assist you.

Question 11

Will this embarrass my brand?

Accepted Answer

No explicit imagery, no suggestive language, nothing that reads as adult-store on your property or in your marketing. Every partner-facing asset gets your approval before it exists. Refined is the entire point.

Question 12

What about liability and compliance?

Accepted Answer

Body-safe materials only. Every product is sourced from vetted suppliers with documentation available on request. Age verification is built into any direct-to-consumer flow we run on your behalf.

Question 13

Do I have to carry inventory

Accepted Answer

Only if you want to. Drop-ship means you never touch a unit.

Question 14

What's the minimum?

Accepted Answer

Lower than you'd expect. We'd rather start small and prove it than talk you into a pallet.

Question 15

Can it be completely unbranded?

Accepted Answer

Yes. Some partners want their logo on it. Some want no logo at all. Both are standard.

Question 16

Will this embarrass my brand?

Accepted Answer

No explicit imagery, no suggestive language, nothing that reads as adult-store on your property or in your marketing. Every partner-facing asset gets your approval before it exists. Refined is the entire point.

Question 17

What about liability and compliance?

Accepted Answer

Body-safe materials only. Every product is sourced from vetted suppliers with documentation available on request. Age verification is built into any direct-to-consumer flow we run on your behalf.

Question 18

Do I have to carry inventory

Accepted Answer

Only if you want to. Drop-ship means you never touch a unit.

Question 19

What's the minimum?

Accepted Answer

Lower than you'd expect. We'd rather start small and prove it than talk you into a pallet.

Question 20

Can it be completely unbranded?

Accepted Answer

Yes. Some partners want their logo on it. Some want no logo at all. Both are standard.

Questions?

What is included in a Masked Box?

What makes The Masked Box different?

Where do you ship?

How are orders shipped?

Is my information private?

What are the themed boxes inspired by?

What payment methods do you accept?

What if my box arrives damaged?

​Is there an age requirement?

Still have questions?

Will this embarrass my brand?

What about liability and compliance?

Do I have to carry inventory

What's the minimum?

Can it be completely unbranded?

Will this embarrass my brand?

What about liability and compliance?

Do I have to carry inventory

What's the minimum?

Can it be completely unbranded?

Is there an age requirement?