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Privacy Policy

Last Updated: May 12, 2026

  • Introduction

    • Masked (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or purchase our products. By accessing or using our services, you agree to this Privacy Policy.​

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  • Eligibility​

    • Our services are intended only for individuals 18 years of age or older. We do not knowingly collect data from anyone under 18. If we become aware of such data, it will be deleted immediately.

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  • We collect the following categories of information:

    • Personal Information

      • Name​

      • Email Address

      • Billing & Shipping address

      • Phone Number 

      • Payment Information (Processed via Stripe

    •  Sensitive Preference Data (Important)

      • ​To personalize your experience, we may collect:

      • Relationship preferences

      • Lifestyle and wellness preferences

      • Intimacy and personal interest data 

      • Survey responses related to personal experiences

      • This information is

        • ​Voluntarily provided

        • Used strictly for personalization

        • Handled with enhanced confidentiality

    • ​Technical Data

      • IP address

      • Browser type

      • Device information

      • Cookies and usage data

  •  How We Use Your Information

    • ​We use your information to:

      • Process and fulfill orders

      • Personalize your subscription experience

      • Improve our products and services

      • Communicate with you (order updates, support, marketing if opted-in)

      • Maintain platform security and prevent fraud

  • ​How We Protect Sensitive Data

    • ​Due to the nature of our services, we implement heightened privacy protections, including:

      • ​Encryption of sensitive data

      • Restricted internal access (need-to-know basis only)

      • Secure servers and infrastructure

      • Regular security audits

    • ​We do not use sensitive preference data for advertising targeting without consent.

  • ​Sharing of Information

    • ​We do not sell your personal data.

    • We may share information with:

      • ​Service Providers

      • Payment processors

      • Shipping partners

      • Technology and hosting providers

    • Legal Compliance

      • If required by law, regulation, or legal process

  • Data Retention​

    • ​We retain your information only as long as necessary to:

      • Provide services

      • Comply with legal obligations

      • Resolve disputes

    • Sensitive data may be anonymized or deleted upon request.

  • Your Privacy Rights (U.S.)

    • ​​Depending on your state (including California under CCPA), you may have the right to:

      • ​Access your personal data

      • Request deletion

      • Correct inaccurate information

      • Opt out of certain data uses

    • To exercise these rights, contact us:

  • ​Cookies & Tracking

    • We use cookies to:

      • Improve user experience

      • Analyze website performance

      • Personalize content

    • You can control cookies via your browser settings.

  • Data Security​

    • ​We implement commercially reasonable safeguards, but no system is 100% secure.

    • Users are responsible for maintaining the confidentiality of their account credentials.

  • ​Discreet Packaging & Privacy Commitment

    • ​We understand the importance of discretion.

      • Orders are shipped in plain, unbranded packaging

      • Billing descriptors are discreet where possible

      • Customer data is never used in a way that compromises privacy

  • Changes To This Policy

    • We may update this Privacy Policy periodically.

    • Updates will be posted on this page with a revised date

  • Contact Information

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